Regulator's stance on refunds aligned with execs' requests days earlier, emails show

Travel industry executives asked Canada’s airline regulator to establish that vouchers could amount to a refund in March 2020 amid thousands of flight cancellations at the outset of the COVID-19 pandemic, newly released emails reveal — days before the agency did so.
Source: ctv business
Regulator’s stance on refunds aligned with execs’ requests days earlier, emails show