Travel agents, squeezed by COVID-19 restrictions, adapt to a changed industry

Travel agents have already faced tough competition in recent years, as online services like Expedia and Booking.com offer consumers an easy way to save on fees by planning their own trips. But the pandemic has brought with it a new set of business challenges for the industry, with total revenue projected to decline 33 per cent in 2020, according to data from research firm IBISWorld.
Source: ctv business
Travel agents, squeezed by COVID-19 restrictions, adapt to a changed industry